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Frequently Asked Questions:
Which Subscription Should I Start With?
When choosing between Individual, Team, or Enterprise plans, it’s all about your organization’s size and specific needs. If you’re a solo player or testing the waters, the Individual plan is the way to go. For small to medium-sized teams needing essential project tools, the Team plan is a solid starting point. If you’re part of a larger organization with multiple teams, the Enterprise plan is your best choice!
Can I Change Plans?
Absolutely! At Plannerly, we understand that needs can evolve and change over time. That’s why we’ve made it simple for you to switch plans whenever you want. Whether you’re on the Individual, Team, or Enterprise plan, you have the freedom to adjust according to your requirements.
You can also modify the number of projects and team members in your plan at any time. This flexibility ensures that our platform grows with you as your business expands or as project demands fluctuate. All changes will be effective immediately upon confirmation, so you don’t have to worry about delays or complications. Please note that any adjustments may impact your billing depending on the terms of your new plan.
Remember, if you ever encounter difficulties or have questions during this process, our dedicated customer support team is always here to assist you. Your satisfaction and ease of use are our top priorities!
What If I Need More Projects?
We understand that every business has unique needs and goals. That’s why we’ve got flexible plans to match your evolving needs. With our online platform, you can kick off right away with any Individual, Team or Enterprise plan. No waiting around – start organizing and managing your projects in a snap! Need more features as your team grows? Just meet with us to upgrade your plan. And for those with bigger needs, we’ve got Unlimited plans once you hit a certain point.
Do I Pay More For External Users?
All plans include unlimited Viewer Users, allowing you to invite as many external users as needed for your projects. Additionally, each plan comes with a set number of Editor Users who are active on your project, whether they’re internal or external. Adding users to your project is simple – just add their email, and they will receive an invitation via email. Once they accept, they’ll have access to the project(s) and can collaborate with your team seamlessly.
Can I Add My Branding?
Yes, all Enterprise plans also offer your company a personalized app experience with your own company branded app, including your logo. This allows you to customize the app and make it feel like a seamless extension of your brand. Not only does this provide a professional image for your company, but it also creates a more cohesive and efficient experience for your employees.
Where Can I Host My Data?
At Plannerly, we totally get how crucial data residency is! That’s why we offer all Enterprise plan users the choice to pick where their data is hosted. Whether you prefer the EU, US, or Canada, your data will be stored securely and compliant with local laws. And hey, if you’ve got other specific hosting needs, just give us a shout, and we’ll team up to find the perfect solution for you.
How Reliable Are Plannerly Services?
At Plannerly, we pride ourselves on our reliability, with a service uptime above 99.9%. We achieve this by utilizing enterprise-level features and implementing robust monitoring and maintenance protocols to ensure our services remain operational and secure around the clock.
How Long Do I Need To Commit For?
No lengthy contracts here—pick monthly or yearly, and cancel anytime. We aim to earn your business each day.
Do You Provide Support?
The best support. We’re usually available for live chat, or you can email us anytime. Also all Enterprise plans come with unlimited support and onboarding!
Can I Have A 1:1 Demo?
We’d be delighted to give you a tour, or help with onboarding. Book a time here.
Plannerly is dedicated to providing Enterprise Level Security. We use strong safeguards to protect your data and your privacy. Your data is stored and backed up in highly secure data centers. Independent security consulting firms perform third-party security testing. Our physical infrastructure is hosted and managed within Amazon’s secure data centers and utilizes the Amazon Web Service (AWS) technology. Our data centers undergo recurring assessments to ensure compliance with industry standards, and operations have been accredited under: ISO 27001, SOC 1, SOC 2, SOC 3/SSAE 16/ISAE 3402 (Previously SAS 70 Type II), PCI Level 1, FISMA Moderate, Sarbanes-Oxley (SOX). Our payment processor has also been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as PCI Level 1- the most stringent level of certification available in the industry. More information on security here: plannerly.com/terms and here: plannerly.com/data