Plannerly Terms of Service
We’re extremely pleased that you’re here!
This Terms Of Service (“Terms“) describes your rights and responsibilities when using services, software and websites (the “Services”) provided by Plannerly – LOD Planner, Inc. (“Plannerly”). Please read them carefully.
By accessing or using these Services (including plannerly.com, app.plannerly.com and others) you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms please exit, and do not access or use, the Service.
If an individual is entering into this agreement on behalf of an organization such organization shall be deemed the Customer hereunder and such individual hereby represents and warrants that he has the power and authority required to bind such organization to this agreement.
Plannerly is a platform focussed on improving the way Owners, Architects, Engineers, and Contractors manage BIM (Building Information Modeling).
Plannerly makes best efforts to keep all content as accurate as possible however content and materials created by Plannerly are simply intended to best represent generic systems and generic elements and should not be relied upon for exact project based stipulation.
You must provide accurate information when you create your Plannerly account. You are responsible for safeguarding the password and for all activities that occur under your account. You should notify Plannerly immediately if you become aware of any breach of security or unauthorized use of your account. You must comply with the acceptable use terms at all times when using the Service. You may not disassemble, decompile or reverse engineer the Service or attempt or assist anyone else to do so, unless such restriction is prohibited by law. Our Service is not intended for use by persons under the age of 18. By using the Service you are representing to us that you are over the age of 18.
Subscription Term and Renewals:
Unless otherwise specified on the applicable Order Form, each Subscription Term will automatically renew for additional twelve month periods unless either party gives the other written notice of termination at least thirty (30) days prior to expiration of the then-current Subscription Term.
Fees and Payment – All fees will be paid by Customer within thirty (30) days of invoice, unless (a) Customer is paying via Credit Card (as defined below) or (b) otherwise specified in the applicable Order Form. All fees are paid for the platform functionality and not for any of the standards or content found on the platform. Users understand that some standards they use must be supported by other appropriate licensing. All fees are non-refundable. Rates are valid for the initial twelve (12) month period of each Subscription Term and thereafter may be subject to an automatic adjustment increase of up to ten percent (10%) per year. Customer is responsible for paying all Taxes, and all Taxes are excluded from any fees set forth. If Customer is required by Law to withhold any Taxes from Customer’s payment, the fees payable by Customer will be increased as necessary so that after making any required withholdings, Plannerly receives and retains (free from any liability for payment of Taxes) an amount equal to the amount it would have received had no such withholdings been made. Any late payments will be subject to a service charge equal to 1.5% per month of the amount due or the maximum amount allowed by law, whichever is less.
Payment Via Credit Card – If you are purchasing the Services via credit card, debit card or other payment card (“Credit Card”), the following terms apply:
Recurring Billing Authorization – By providing Credit Card information and agreeing to purchase any Services, Customer hereby authorizes Plannerly (or its designee) to automatically charge Customer’s Credit Card on the same date of each calendar month (or the closest prior date, if there are fewer days in a particular month) during the Subscription Term for all fees accrued as of that date (if any) in accordance with the applicable Order Form. Customer acknowledges and agrees that the amount billed and charged each month varies depending on the number of projects Customer has added to the Account in that period.
Foreign Transaction Fees – Customer acknowledges that for certain Credit Cards, the issuer of Customer’s Credit Card may charge a foreign transaction fee or other charges.
Invalid Payment – If a payment is not successfully settled due to expiration of a Credit Card, insufficient funds, or otherwise, Customer remains responsible for any amounts not remitted to Plannerly and Plannerly may, in its sole discretion, either (i) invoice Customer directly for the deficient amount, (ii) continue billing the Credit Card once it has been updated by Customer (if applicable) or (iii) terminate this Agreement.
Termination of Recurring Billing – In addition to any termination rights set forth in this Agreement, Customer may terminate the Subscription Term by emailing email@example.com in accordance with the Subscription Term and Renewals policies.
Payment of Outstanding Fees – Upon any termination or expiration of the Subscription Term, Plannerly will charge Customer’s Credit Card (or invoice Customer directly) for any outstanding fees for Customer’s use of the Services during the Subscription Term, after which Plannerly will not charge Customer’s Credit Card for any additional fees.
Suspension of Service – If Customer’s account is thirty (30) days or more overdue, in addition to any of its other rights or remedies (including but not limited to any termination rights set forth herein), Plannerly reserves the right to suspend Customer’s access to the applicable Service (and any related services) without liability to Customer until such amounts are paid in full.
Initial Refund Eligibility – on first purchase we offer a 14-day money-back guarantee.
Recurring Customer Refund Eligibility – refund requests must be made within 14 days of the payment received otherwise will be ineligible for consideration.
To request a refund, the customer must contact firstname.lastname@example.org and provide relevant details regarding the reason for the refund request:
- Account email
- Invoice number
- Reason for refund
- Each refund request will be thoroughly reviewed by our support team within a 48-hour timeframe.
We may reach out for further information or assistance to resolve any technical issues before processing the refund.
Refund Method: Approved refunds will be issued using the original payment method used during the purchase. Refunds may take 5-10 business days to process depending on the payment processor and financial institutions involved.
Refund Processing Fee:
A 5% processing fee, with a minimum of $35, is non-refundable. This fee is charged to cover administrative costs and expenses associated with handling transactions, ensuring the smooth processing of payments, and maintaining the security and integrity of our payment systems. Regardless of the outcome or status of the transaction, the processing fee will not be eligible for a refund.
The following situations are not eligible for a refund:
- Refund requests made after the specified refund period has elapsed (14 days from payment).
- Refunds requested due to a change in personal or company circumstances or if the customer no longer requires the software.
- Refunds will only be considered for technical issues preventing the use of the software despite reasonable troubleshooting efforts.
- Violation of the terms and conditions of the software usage.
Customers have the option to cancel their monthly subscription at any time, but cancellation does not entitle them to a refund for the current billing cycle. Cancellations made between billing cycles will automatically initiate a platform downgrade at the end of the current billing cycle.
Please note that this refund policy is subject to change and it is the customer’s responsibility to stay updated with any modifications. For more information or assistance, please reach out to our support team at email@example.com
We will use industry standard technical and organizational security measures in connection with the storage, processing and transfer of your Content that are designed to protect the integrity of that Content and to guard against unauthorized or unlawful access to, use of, or processing of such Content.
Plannerly commits to strong and transparent privacy practices and your privacy is really important to us, so whether you’re new to Plannerly or a long-time user, please take the time to get to know our practices. We’ve kept this simple for your understanding, but if you’re not familiar with terms like “cookies” or “IP addresses,” then feel free to contact us as set forth below.
Users may provide personal information such as an email address, phone number, and password to create an account. Data such as log files, device identifiers, location Information, financial, transaction information, user account information, user content, partner information, service information, and other data will be collected based on your use of the Services.
For Customers that purchase a paid version of the Services, our corporate affiliates and our third party payment processors may collect and store billing address and credit card information on our behalf or we may do this ourselves.
Plannerly may use information collected to (and by connecting with us, sharing your email, registering for a webinar, requesting a demo or updates about the product, or using the Service, you hereby consent to such use): (i) provide, administer, and improve our Services, (ii) better understand your needs and interests, (iii) fulfill requests you may make, (iv) personalize your experience, (v) provide Service announcements, (vi) provide you with further information and offers from Plannerly, Plannerly Affiliates, and our business partners, and (vii) protect, investigate, and deter against fraudulent, harmful, unauthorized, or illegal activity (viii) connect you with our Advocate Partners in your region and/or lingual territory to be able to provide you high quality software and implementation support.
Plannerly uses technologies like cookies, pixel tags and web beacons to provide, monitor, analyze, promote and improve the Service. For example, a cookie is used to remember your username or email when you return to the Service and to improve our understanding of how you interact with the Service. You can block cookies on your web browser; however please be aware that some features of the Service may not function properly if the ability to accept cookies is disabled.
You may disable or block cookies by adjusting your browser preferences at any time; however, please be aware that some features of the Service may not function properly if the ability to accept cookies is disabled. We may utilize third-party service providers to provide us with analytics services and to serve advertisements on our behalf across the Internet. These parties may utilize cookies or similar technologies to gather information about your browsing activities over time and across different websites following your use of the Service.
Although we allow you control over where you share your Content and what information is included in your Profile and take reasonable steps to maintain the security if the information associated with your account, please be aware that no security measures are perfect or impenetrable. We cannot control the actions of other users with whom you share your Content and we are not responsible for third party circumvention of any privacy settings or security measures on the Service.
You may, of course, decline to submit personally identifiable information through the Service, in which case Plannerly may not be able to provide certain services to you. You may update or correct your account information at any time by logging into your account. For questions or inquiries regarding the correction or deletion of your personally identifiable information on the Service you may contact us at firstname.lastname@example.org.
Customer agrees to participate in reasonable marketing activities that promote the benefits of the Services to other potential customers and to use of Customer’s name and logo on Plannerly’s web site and in Plannerly promotional materials. Customer agrees that Plannerly may disclose Customer as a customer of Plannerly and publish Customer quotes that promote the use of Plannerly.
All users of Plannerly Services are expected to comply with our Acceptable Use terms. Failure to do so may result in suspension or termination of your account. You agree not to misuse the Service. For example, you may not: use the Service for any unlawful purpose or for promotion of illegal activities; impersonate another person through the Service or otherwise misrepresent an affiliation with a person or entity in a manner that does or is intended to mislead, confuse, or deceive others; publish or post other people’s private or personally identifiable information, such as credit card numbers, street address or Social Security numbers, without their express authorization and permission; send unsolicited communications, promotions advertisements, or spam; publish or link to malicious content intended to damage or disrupt another user’s browser or computer; access, tamper with, or use nonpublic areas of the Service, Plannerly’s computer systems, or the technical delivery systems of Plannerly’s providers; probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measure; access or search the Services by any means other than Plannerly’s publicly supported interfaces (for example, “scraping”); forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Service to send altered, deceptive or false source-identifying information; interfere with or disrupt the access of any user, host or network, including, without limitation, by sending a virus, overloading, flooding, spamming, mail-bombing the Service, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Service; or promote or advertise products or services other than your own without appropriate authorization.
You may not post any Content on the Service that: May create a risk of harm, loss, or physical or mental injury to any other person or the risk of loss or damage to any property; violates of any applicable law, any intellectual property rights, or anyone’s right of privacy or publicity; is defamatory, libelous or threatening or that constitutes hate speech; or contains any information that you do not have a right to make available under law or any contractual or fiduciary duty.
The Service allows you to create plans, scopes, documents, and other materials (together the “Content”) and to share that Content with others. You retain ownership of your Content, but by uploading it onto the Service, you are granting us a license to use, copy, reproduce, process, adapt, publish, transmit, host and display that Content for the purpose of (i) providing you the Service and associated support; and (ii) analyzing and improving the operation of the Service. We reserve the right to remove Content on the Service that violates our Terms or that we otherwise reasonably believe may create liability for Plannerly. If you choose to share your Content for publishing to the Plannerly Templates Library you are also granting a license to other Plannerly users.
Access to Your Content:
When you sign up for the Service, you associate one or more email addresses with your account. If you use an email address provided to you by a third party entity of which you are a part (such as email@example.com) (each an “Entity”) you hereby grant that Entity and its administrator(s) permission to access, use, download, export, disclose, share, restrict and/or remove Content that you have associated with the email address that includes their domain. You acknowledge and understand that an Entity may elect to utilize one or more third party applications in connection with their teams’ use of the Service and that, by associating Content with an email address that includes an Entity’s domain, you are granting permission to have such Content shared with such third party application(s). You also acknowledge and understand that an Entity may restrict or terminate your access to Content associated with the email address that includes their domain.
When accessing your content there are three permission levels that you can grant:
Viewers – If you decide to add a Viewer to a project on your Account you are granting them permission to view and comment on project data however not the ability to edit any of the project data.
Editors – If you decide to add an Editor to a project on your Account you are granting that person edit permissions and also access and license to reuse the Content on your project.
Managers – If you decide to add other Managers to your Account you are granting them permission to add, delete or modify projects on your account.
Your Use of Third Party Applications:
Artificial Inteligence – AI-generated recommendations and suggestions:
You acknowledge that any recommendations or suggestions generated by AI tools are for informational purposes only and do not constitute professional advice or a guarantee of any kind. You agree to indemnify and hold harmless Plannerly and its affiliates from any and all claims, liabilities, damages, costs, and expenses arising out of or in connection with your use of such recommendations or suggestions.
You agree to comply with all applicable data protection and privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). You will obtain all necessary consents and permissions from your customers to collect, use, and disclose their personal data to the extent necessary to provide your services, including any AI tools. You acknowledge that Plannerly is not responsible for any unauthorized access or use of customer data resulting from your failure to comply with this section.
Plannerly and its affiliates retain all rights, title, and interest in and to any AI tools or intellectual property developed, including any modifications, improvements, or derivative works thereof. You may not reproduce, modify, distribute, or create derivative works based on any AI tools or intellectual property developed by Plannerly without the prior written consent.
In no event shall Plannerly or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of any AI tools, including but not limited to loss of profits, revenue, data, or business opportunities. You acknowledge that Plannerly is not responsible for any errors or omissions in the AI tools or any damages resulting from your reliance on such tools.
Plannerly may terminate your access to any AI tools or the services at any time, with or without cause, in its sole discretion. Upon termination, you will immediately cease all use of any AI tools and will destroy any copies of such tools in your possession or control.
By using any AI tools or services provided by Plannerly, you agree to these terms and conditions. If you do not agree to these terms and conditions, you may not use any AI tools or services provided.
You are free to stop using our Service at any time. We also reserve the right to suspend or end the Service at any time at our discretion and without notice. We may also terminate or suspend your access to the Service at any time if you are not complying with these Terms or if you are using the Service in a manner that we believe may cause us financial or legal liability.
Intellectual Property Rights:
The Service (excluding Content provided by standards bodies or by the users) constitutes Plannerly’s intellectual property and will remain the exclusive property of Plannerly and its licensors. Any feedback, comments, or suggestions you may provide regarding the Service is entirely voluntary and we will be free to use such feedback, comments or suggestions as we see fit and without any obligation to you.
Modifications to the Service:
The Service may be modified from time to time, often without prior notice to you. Your continued use of the Service constitutes your acceptance of such modifications. If you are not satisfied with a modification we make to the Service, your sole remedy is to terminate your use of the Service.
You agree to defend, indemnify and hold harmless Plannerly and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from your use of and access to the Service, or from or in connection with any Content uploaded to the Service through your account by a third party using your account with your knowledge or consent or with the use of your Service login details.
PLANERLY SHALL USE REASONABLE EFFORTS CONSISTENT WITH PREVAILING INDUSTRY STANDARDS TO MAINTAIN THE SERVICES IN A MANNER WHICH MINIMIZES ERRORS AND INTERRUPTIONS IN THE SERVICES. SERVICES MAY BE TEMPORARILY UNAVAILABLE FOR SCHEDULED MAINTENANCE OR FOR UNSCHEDULED EMERGENCY MAINTENANCE, EITHER BY PLANNERLY OR BY THIRD-PARTY PROVIDERS, OR BECAUSE OF OTHER CAUSES BEYOND PLANNERLY’S REASONABLE CONTROL, BUT PLANNERLY SHALL USE REASONABLE EFFORTS TO PROVIDE ADVANCE NOTICE IN WRITING OR BY E-MAIL OF ANY SCHEDULED SERVICE DISRUPTION. HOWEVER, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PLANNERLY IS NOT RESPONSIBLE FOR ANY THIRD PARTY CONTENT THAT YOU DOWNLOAD OR OTHERWISE OBTAIN THROUGH THE USE OF THE SERVICE OR FOR ANY DAMAGE OR LOSS OF DATA THAT MAY RESULT. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD PARTY APPLICATION OR SERVICE THAT PROVIDES ACCESS TO OUR SERVICE.
LIMITATION OF LIABILITY:
NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT FOR BODILY INJURY OF A PERSON, PLANNERLY AND ITS SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL EQUIPMENT AND TECHNOLOGY SUPPLIERS), OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES SHALL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER BEYOND PLANNERLY’S REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY CUSTOMER TO PLANNERLY FOR THE SERVICES UNDER THIS AGREEMENT IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT PLANNERLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Plannerly’s failure to enforce any provision of these Terms shall not be deemed a waiver of its right to do so later. This Agreement is not assignable, transferable or sublicensable by Customer except with Plannerly’s prior written consent. Plannerly may transfer and assign any of its rights and obligations under this Agreement without consent. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind Plannerly in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. This Agreement shall be governed by the laws of the State of California without regard to its conflict of laws provisions.
Changes to our terms:
If we change our Terms, we will post those changes on this page so that you can always be aware of the latest Terms. Changes to these Terms are effective when they are posted on this page. For questions about these or any Plannerly terms or policies, email us at firstname.lastname@example.org. Thanks for reading all of the way to the bottom!